Procedures & Polices

Privacy Policy:

We value the relationship we have with you the customer. We are dedicated to the private nature of your information you have provided to us. Your personal information is kept confidential and will not be shared. We take great care in safeguarding your personal information both in person and on the website.

Shipping:

We ship within the United States. We use USPS Ground Advantage, and Priority Mail. These services provide us with tracking and delivery verification. We also provide insurance on all orders.

How long will it take to ship my order?

Orders will be shipped with in 24 to 48 hours, once payment confirmation. All orders will be shipped with insurance and tracking number. Once the order is shipped an email will be sent out with all information.

Payment:

We accept MasterCard, Visa, Discover, American Express. PayPal and Square completely private and secure.

Any other questions.

Please feel free to call us 505-974-8987 or email victoriassouthwestdesigns@gmail.com

Returns:

All sales are final. The reason is because each piece is unique made. We also do not accept returns. Exchanges are on a case-by-case basis.

Special Requests:

All special requests are welcome. I can collaborate and design a unique One-of-a-kind peace for you. The best way is to contact me is by email victoriassouthwestdesigns@gmail.com We will estimate the price and let you know. A nonrefundable 30% deposit is required. All special request sales are final.

Layaway:

I do offer layaways. We do require a 30% down and up to six months to pay it off. Please call me at 505-974-8987 to discuss further. On the last payment shipping and handling will be added to the layaway.

Can we chance the length of the necklace or bracelet?

Yes, we are able to modify the length of a piece for no additional fees. Just email me the additional information. Feel free to email me or give me a call. So we can go overwhat your’re look for.

Repair:

From time-to-time normal wear and tear and everyday use it may need some repairs. If you need repair from any items purchased from Victoria’s Southwest Designs will repair for you free. If you have the original receipt, I’ll repair for free within a year. If you have any questions. Please feel free to email me or give me a call.

Wholesale:

I currently do not offer wholesale services.

Thank you for supporting Victoria’s Southwest Designs handmade jewelry business.

All jewelry is made here in New Mexico, USA

Kathy & Victoria